Outsourcing-Glossar

Finden Sie hier alle wichtigen Begriffe rund um Outsourcing.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A:
Application Development and Maintenance
Application Hosting
Application Management Services
Application Outsourcing
Application Service Provider
Application Service Providing
Application Service Provision
As Is-Betrieb
Asset Deal
Asset Management
Asset Takeover
Asset Transfer
Asset(s)
Asset-Übernahme
Availability

 

B:
Base Case
Base Line
Beistellung
Best And Final Offer
Best of Breed Outsourcing
Bestshoring
Betriebshandbuch
Betriebsübergang
Business Application Outsourcing
Business Continuity
Business Innovation Partner
Business Process Management Services
Business Process Outsourcing
Business Transformation Outsourcing
Business Transformation Partner

 

C:
Call Center
Catalogue Management
Change Management
Change Request
Cloud Computing
Cloud Services
Co-Location Services
Co-Sourcing
Commodity

 

D:
Data Center Outsourcing
Data Room
Delivery
Delivery Center
Desktop Management (Services)
Desktop Outsourcing
Desktop Services
Domestic Sourcing
Down Select
Due Diligence
Duration

 

E:
End User Help Desk
Endbenutzer-Support
Enterprise Application Outsourcing

 

F:
Facility Management
First Level (User) Help Desk
First Level Support
Framework Agreement
Full Outsourcing
Full Scope Outsourcing
Functional Outsourcing

 

G:
Gain Sharing
Gemeinschaftsunternehmen
Global Delivery
Global Sourcing
Governance (Model)
Governance Risk & Compliance

 

H:
Help Desk
Help Desk Services
Hosting
Hosting Provider
Hosting Service Provider
Housing
Hybrid Cloud

 

I:
ICT Outsourcing
IMAC
Incident Management
Infrastructure as a Service
Infrastructure Outsourcing
Infrastruktur-Outsourcing
Insourcer
Insourcing
Interner Outsourcer
Internes Outsourcing
Internet of Things
Internet Service Provider
Internet Service Providing
IT Utility Services
IT-Outsourcing

 

J:
Joint Venture
Joint Verification

 

K:
Key Performance Indicator(s)
Knowledge Process Outsourcing

 

L:
Last Call Option
Leistungsbeschreibung

 

M:
Managed Infrastructure
Managed Private Cloud
Managed Security Service Provider
Managed Security Services
Managed Service Provider
Managed Service Providing
Managed Services
Master Agreement
Metered Services
Migration
Mitarbeiterübernahme
Multi Vendor Outsourcing

 

N:
Nearshore Outsourcing
Nearshoring
Network Management
Network Outsourcing
Network Service Provider
Network Services
Non Disclosure Agreement

 

O:
Offshore Outsourcing
Offshore Sourcing
Offshoring
On Demand Computing
On Demand Outsourcing
One-to-many
One-to-one
Ongoing Delivery
Onshore Outsourcing
Onshoring
Onsite Sourcing
Operational Outsourcing
Outsourcer
Outsourcing
Outsourcing Governance
Outsourcing Provider
Outtasking

 

P:
Partielles Outsourcing
Personalübergang
Personnel Takeover
Personnel Transfer
Platform as a Service
Prime Contractor
Private Cloud
Problem Management
Processing Services
Professional Services
Project Initiation Document
Public Cloud
Public Private Partnership

 

R:
Rechenzentrums-Outsourcing
Request for Information
Request for Proposal
Responsibility Matrix
Retained Organization
Rightshoring
Rightsourcing
Risk And Reward Sharing

 

S:
Scope
Second Level (User) Help Desk
Second Level Support
Security Outsourcing
Selective Outsourcing
Service Catalogue
Service Center
Service Delivery
Service Desk
Service Level Agreement(s) / SLA(s)
Service Level Management
Service Level Objective(s)
Service Level Requirement(s)
Service Level(s)
Service Management
Share Deal
Shared Infrastructure
Shared Service Center
Shared Services
Single (Out)Sourcing
Single Vendor Outsourcing
Smart Outsourcing
Software as a Service
Sourcing
Sourcing Strategy
Statement of Work
Steady State
Strategic (Out)Sourcing
SWOT-Analyse

 

T:
Tactical (Out)Sourcing
Task Sourcing
Third Level Support
Total (IT-)Outsourcing
Town Hall
Transformation
Transformational Outsourcing
Transition

 

U:
Unified Communication and Collaboration
User Help Desk
Utility (Outsourcing) Services
Utility Computing

 

V:
Value-added-Outsourcing
Virtual Private Network

 

W:
Web-Hoster
Web-Hosting
Workplace (Outsourcing) Services

 

Es handelt sich hierbei um einen Auszug des Glossars des Bundesverbandes Informationswirtschaft, Telekommunikation und neue Medien e.V. (BITKOM). Einige Begriffserklärungen wurden von uns umformuliert und dadurch an aktuelle Erfordernisse angepasst.

Das vollständige Glossar der BITKOM finden Sie hier: https://www.bitkom.org/Bitkom/Publikationen/Terminologie-Outsourcing.html